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Technical Questions | ||||||||
Registration QuestionsQ: I submitted my registration but I didn't get a confirmation email. Does that mean I can't start playing?A: Correct, you cannot start playing until you receive a registration confirmation email and click on the confirm registration link. Once you receive your confirmation email and click on the link, it means your account has been successfully added to our player directory. If you do not receive an email confirming your registration confirmation, please contact the Multiplayer Poker Team. To allow us to service you in an efficient manner, please provide a brief description of the nature of your problem. Multiplayer Poker endeavors to resolve all customers' issues and concerns in a timely manner. Q: After I click the confirm registration link, can I start playing immediately? A: Upon receipt of your registration confirmation email, you will be asked to click a confirmation link. Once you have validated your registration by clicking the link, you will be able to play immediately for play money and, real money games will be available as soon as you make your first deposit. Q: I got my confirmation email but when I clicked on my confirmation link, I got an error. What should I do? A: Please contact the Multiplayer Poker Team with a brief description of the nature of your problem. Software QuestionsQ: How do I download Multiplayer Poker's Software?A: To download Multiplayer Poker's software, click on the Download. Simply follow the instructions on the page to download the installation software. Q: I can't find the file that I downloaded. Where is it? A: If you cannot find where you saved the installation file, click on Start -> Find/Search -> Files or Folders and then type in installpoker.exe in the "Search for files:" box. In the "Look in:" box, select All Drives. Click "Search Now". When installpoker.exe appears in the results box, double-click on it and the installation will begin. Q: Do I need to keep the install file once I've got the software up and running? A: No, once the software has been installed, the installation file is no longer needed and you may delete it. Should you need to download the installation file again, you may do so from this website. Q: Do I need to go to poker.BeTheWinner.com each time I want to play? A: No, to start playing, you only need to click on the Multiplayer Poker icon on the desktop (or your Start menu) and it will automatically connect you to our games so you can start playing. Q: I have received an error that says my software has expired or it has been corrupted or has performed an illegal operation, what do I do now? A: When you start the program, it immediately checks for an upgrade, if there has been a new version released or if you are running the program for the first time, an upgrade is required. Action.exe is the program that performs the upgrade. After the upgrade, the program that connects you to our servers is Act.exe. This issue may be caused by the software being unable to complete its automatic upgrading task. When the software begins its upgrade process, allow it to finish upgrading. This process may have been stopped by a firewall or virus protection program. You either may disable these security programs or allow act.exe TCP/IP access on port 8085, and allow action.exe HTTP access on port 80. If you have retried after making these modifications, and the process is still not successful, you will need to re-download the software by clicking here. When the software begins its upgrade process, please allow it to finish upgrading. Q: I have a firewall and seem to be unable to connect to Multiplayer Poker? A: If you are behind a firewall and are able to view web pages, there should be no problems connecting to Multiplayer Poker. However, if you are using a Non-NAT firewall that is blocking outgoing connections, you will need to open outgoing TCP/IP port 8085. Misc. QuestionsQ: The game window is too big for my screen (some parts are not visible), and/or the colors do not look right.A: For Multiplayer Poker to look its best, you will need to have your screen resolution set to 800x600 or higher, with at least 16-bit color selected. Right-click on your desktop with your mouse and select Properties from the popup menu. Select Settings from the tabs at the top. From there, you will be able to set both the screen resolution and number of colors being displayed. Q: Why do I sometimes experience a slow/interrupted connection? A: Keep in mind that your location, Internet traffic, background downloading, as well as other variables can contribute to a slow connection. Your Internet connection is rated in the following order, Good - Fair - Poor - None. This information is provided within the game window in the lower left hand corner. If you are disconnected while playing in a game, you have the entire game duration to reconnect and return to that game. Q: How can I be sure that no player has an unfair advantage (card shuffling and random-number generation)? A. We have put extensive work and testing into this issue to ensure that our system is fair and secure. Q: I want to change my Sign In Name. How do I do that? A: The option to change your Sign In Name is currently not available, and is not planned for the future. You may, however, modify personal information from the Options menu, located at the bottom of the screen in the Lobby of Multiplayer Poker. Q: Certain users are using foul language. Should I report them? A: Yes. Foul language is not tolerated at Multiplayer Poker. Please email Support with the table number, game number, and the users' Sign In Names. | ||||||||
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