Gaming Questions - BeTheWinner Poker
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Gaming Questions


Playing Questions

Q: How do I get to a table?
A: To get to a table, simply follow these steps:
  • Log into Multiplayer Poker, the first thing you will see is the Lobby.
  • Click on the type of game you wish to play.
  • A screenshot with description will show. Click Play Game to enter the game's lobby.
  • Click on the specific table you would like to go to.
  • Click on Join Table.
  • If you wish to play, choose a seat. If not you will only be Watching the game
  • To place your name on a waiting list – select a table from the Lobby and click Join Waiting List.
Q: Can I just watch a game but not play?
A: Yes. If you only wish to watch a table, click Join Table, but do not choose a seat.

Q: I’ve been watching a table and now there are some empty seats. Can I start playing? How do I do this?
A: The guidelines are that players are free to sit down and play at any table where there are empty seats. To sit down at the table, click on the open seat and you will be requested to enter the amount of money you would like to bring to the table. If you have not yet logged in, you will be asked to do so.

Q: I made a mistake with the amount of money I want to bring in. Can I correct it?
A: Once you have submitted the amount of money you are bringing to the table, you cannot reduce it without leaving the table and rejoining. You can leave the table by clicking Leave Table near the top of the Multiplayer Poker screen. If you wish to add money to what you brought to the table, click on the dollar sign, located near the bottom left corner of the screen.

Q: I closed the program by mistake. Can I return to the game? What about my money?
A: Once you shut down Multiplayer Poker, you have left the table. If in the middle of a game you will see a pop-up which says

You have chosen to leave the table. Your cards will be folded when it's your turn.

If you press OK, your cards will be folded and you will be required to payout according to your hand. If you press Cancel, you will be returned to the game.

Q: I lost my Internet connection in the middle of a game. What do I do?
A: The software will automatically attempt to reconnect you to the game in progress. If the software is unable to reconnect, please restart the Multiplayer Poker software. See our "All-Ins" or "Disconnection" policy within help section of the particular game you were playing.
It is a good idea to check on your Internet connection status regularly, this information is provided within the game window in the lower left hand corner. Your Internet connection is rated in the following order, Good - Fair - Poor - None.

Q: How can I get a summary of my games?
A: In order to review your statistics from your games, click on Options from the Lobby, then Reports. You will be asked to login if you have not done so already.

Q: I want to review the statistics from a game but I can’t remember the game number. How can I find out the game number?
A: You can also retrieve a list of the games you have played in by selecting the start and end date range. This will display the list of games for the date range you have specified. From this list, you can click on the particular game you would like to review the statistics on.

Q: Can I play at multiple tables at the same time?
A: Yes, simply select an additional table and enjoy.


Cashier Questions

Q: I am trying to deposit funds into my Multiplayer Poker account via credit card, however I keep getting denied. What do I do?
A: Some banks see this as a Gaming Purchase and may have policies against approving such transactions. You may need to contact your issuing bank regarding this matter. A way around this would be to deposit into your Multiplayer Poker account via FirePay or NETeller.
Q: How do I cash in my winnings?
A: Click the Cashier button near the top right corner and then select Request Payout. You will be able to specify an amount of money up to your real money balance.

Q: Can I cash out my chips while I'm at a table?
A: No, in order to cash your chips, you must leave the table before proceeding to the Cashier.

Q: I just cashed in my winnings. How long will it take before I receive my payout check?
A: From the date Multiplayer Poker processes the withdrawal request, it normally takes 7-14 business days for a Bank Draft to reach addresses on the US mainland and 1-3 weeks to reach addresses in other locations.

Q: Can I pay for my chips by check or another method besides credit card?
A: Please see our Cashier section for a more detailed description.

Q: I just bought some chips with my credit card. How long before I receive them?
A: If the transaction was successful, the money will be put into your account immediately.


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