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About Us |
BeTheWinner Poker uses software developed and licensed from LasVegasFromHome Entertainment Inc. (LVFH), a publicly traded company dedicated to producing the finest online multiplayer gaming technology. LVFH is responsible for the development, maintenance and upgrades of all multiplayer software. BeTheWinner Poker is a flagship site of the Island Poker Network. Networked games mean more players, more fun and better chances. Island Poker provides operational and customer care services for BeTheWinner Poker. At BeTheWinner Poker we believe that our Players should be treated the same way as we would expect to be treated. We understand that we can't be successful if our Players are not having an all around positive experience. Our aim is to achieve complete customer satisfaction through fairness, privacy, security, quick payouts, customer care and community responsibility. Safety, Security and PrivacyWe use 128-bit encryption, through Thawte Security, to ensure the highest level of security and privacy of your data, and all your information is kept confidential and is not shared or sold to third parties. Your privacy is our paramount concern. Our state-of-the-art player identification and controlled access login ensure maximum account safety. Game Fairness CommitmentWhere a 'random' number generator is biased, players could recognize and exploit its bias. A poker room's RNG is its lifeblood. A faulty RNG means predictable games, which means players quickly disappearing to look elsewhere for a fair game. It's in the poker room's interest to use as unbiased an RNG as possible. Multilplayer Poker uses 2 cryptographically certified and secured RNG's. Each incorporates a "seed", i.e. the point from which a sequence of randomly generated numbers starts. It's impossible to predict the sequences resulting from the seed. To ensure that a sequence doesn't repeat, the seed is calculated using as many factors as possible, including network activity, time of day and many other parameters. Transactions and Account SecurityOur financial transactions are processed through: Multiplayer Poker accounts may only be accessed with a unique username and password. Each player is allowed only one account. Players must register using their true and legal identity and are required to provide their mailing address and contact information. Random identity checks are done to protect the integrity of the system. Superior Customer CareWe believe that your complaints and suggestions bring out the best in us, by allowing us to continually improve. Continous, curteous, caring customer support is what makes us superior to other poker sites. We understand that your time is valuable and that when you want to have fun, you want to have FUN, without hassles or problems. We've implemented a five star customer care division to help you with all your questions. |
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